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Effective Date: 07-13-26

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Privacy Policy

Techloom ("Techloom," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

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1. Company Information

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Business Name: Techloom

Business Address: Laurel, Maryland, United States

Email: tecloomus@gmail.com

If you have any questions regarding this Privacy Policy or our data practices, please contact us using the email above.

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2. Information We Collect

 

We may collect the following categories of personal information:

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Information You Provide

 

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information (processed securely through third-party payment providers)

• Order details

• Customer support communications

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Information Collected Automatically

 

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Date and time of access

• Cookie identifiers

• Website usage statistics
   

3. How We Use Your Information

 

We use your personal information to:

• Process and fulfill orders

• Ship products

• Provide customer support

• Process payments

• Communicate regarding your orders

• Prevent fraud and unauthorized transactions

• Improve our website and customer experience

• Analyze website performance

• Send marketing communications where permitted by law or where you have provided consent

• Comply with legal obligations

• Protect our legal rights and business interests 

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4. Legal Bases for Processing (GDPR)

 

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction where GDPR or similar laws apply, we process personal data on the following legal bases:

• Performance of a contract (processing your orders)

• Your consent

• Compliance with legal obligations

• Our legitimate business interests, provided they do not override your fundamental rights and freedoms

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5. Payment Processing

We accept payments through:

• PayPal

• Major credit and debit cards

Payment information is processed securely by our third-party payment processors. Techloom does not store complete payment card information on our servers.

Our payment providers maintain their own privacy and security policies governing the processing of payment information.

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6. Dropshipping and Third-Party Suppliers

 

Because Techloom operates as a dropshipping business, we share only the personal information necessary to fulfill your order with our trusted suppliers and logistics partners.

This information may include:

• Customer name

• Shipping address

• Telephone number (where required for delivery)

• Purchased products

Our suppliers are contractually expected to use this information solely for order fulfillment and delivery.

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7. Third-Party Service Providers

 

We work with trusted third parties to operate our business, including:

• Wix (website hosting and ecommerce platform)

• Payment processors (including PayPal and credit card payment providers)

• Shipping carriers

• Dropshipping suppliers

• Analytics providers

• Email service providers

• Fraud prevention services

These providers may process personal information only as necessary to perform services on our behalf or as otherwise permitted by law.

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8. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Maintain your shopping cart

• Improve website functionality

• Measure website performance

• Analyze visitor behavior

• Enhance security

• Deliver relevant marketing where applicable

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by law, we will request your consent before placing non-essential cookies on your device.

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9. Data Sharing

 

We do not sell your personal information.

We may share your information with:

• Payment processors

• Dropshipping suppliers

• Shipping companies

• Website hosting providers

• Analytics providers

• Professional advisers

• Government authorities where legally required

We only share the minimum information necessary for the intended purpose.\

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10. International Data Transfers

 

Because we operate online and use international service providers, your personal information may be transferred to and processed in countries outside your country of residence, including the United States.

Where required by applicable law, we implement appropriate safeguards for international transfers, including contractual protections and other lawful transfer mechanisms designed to protect your personal data.

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11. Data Retention

 

We retain personal information only for as long as necessary to:

• Fulfill customer orders

• Maintain business records

• Comply with tax and accounting obligations

• Resolve disputes

• Enforce our agreements

• Meet legal requirements

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

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12. Your GDPR Rights

 

If GDPR applies to your personal data, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal data

• Restrict processing

• Object to processing

• Withdraw consent where processing is based on consent

• Request data portability

• Object to direct marketing

• Not be subject to solely automated decisions where legally applicable

To exercise any of these rights, please contact us at:

Email: tecloomus@gmail.com

We may request information to verify your identity before responding to your request.

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13. Security

 

We implement reasonable technical, organizational, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.

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14. Children's Privacy

 

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information promptly.

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15. Marketing Communications

 

If you subscribe to our marketing communications, we may send promotional emails regarding products, offers, or updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

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16. Third-Party Links

 

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

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17. Right to Lodge a Complaint

 

If you believe that your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority in your country or region.

If you are located within the European Economic Area (EEA) or another jurisdiction with applicable data protection laws, you may contact your local data protection authority.

We encourage you to contact us first so that we can attempt to resolve your concerns promptly.

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18. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page together with the revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

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19. Contact Us

 

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Techloom

Laurel, Maryland, United States

Email: tecloomus@gmail.com

We will respond to privacy-related requests within the timeframes required by applicable law.